Rules

TERMS AND CONDITIONS OF ORGANIZING TRIPS
§1.

DEFINITIONS:
These definitions should be understood in particular:

  1. Performer – MAKE BREAK Dream-sized journeys is an advisory company, which is not a travel agency according to Act dated 29 August 1997 r. about tourism services,
  2. Client – otherwise known as “Customer”, who orders an proposal from MAKE BREAK,
  3. Accommodation – it should be understood especially hotels, guesthouses, hostels, private accommodations, which are proposed in the prepared offer,
  4. Product – it is an offer which was prepared by MAKE BREAK according to Client needs,
  5. Website – www.make-break.com,
  6. Sharing – it should be understood that to transfer or resell to third parties the opportunity to use the offer which was prepared by MAKE BREAK is prohibit,
  7. Agreement – it should be understood as a contract for work which is contained between Performer and Customer,
  8. Customer – it should be understood as all natural people, legal person or an imperfect legal person who order the offer made by Performer.
§2.

PRODUCT

  1. Whenever prepared offer is adjusted to customer needs and expectations
    In the offer especially for you:

    • a) we prepare special, individual travel plans, which include all necessary information to travel independently,
    • b) we search air tickets and accommodations,
    • c) we advise how to reduce travel cost,
    • d) we help with all necessary reservations,
    • e) we want to share our travel experience to help you,
    • f) we will assist you during your travel.
  2. Travel plans can not be shared with third parties.
  3. For every client we offer our assistants during the travel.
  4. Support as mentioned in point 4 means the Customer can contact with Performer and the Performer will be required to offer support and help.
§3.

OFFER

  1. Price of the offer prepared by the Performer offer does not include:
    • a) purchasing airline tickets,
    • b) booking accommodations,
    • c) booking transfers,
    • d) meals,
    • e) entrance to museums etc.,
    • f) other tickets for local attractions.
  2. If Customer needs it is possible to reserve the air tickets and accommodation by travel agency, which cooperate with Performer.
  3. Customer pays for the reservation, which mention in point 2 directly to the travel agency, which cooperates with Performer.
  4. Performer prepares offer from 7 till 14 working days.
  5. Period mentioned in point 4 can be shortened or lengthened when agreed to by both sides and it depends on specifics and requirements.
  6. Performer is obliged to continuously inform the Customer about period of the preparation and periodic changes.
  7. Customer has to agree to the change in the period of the preparation.
§4.

REQUEST FOR INFORMATION

  1. Customer can send request for information by:
    • a) e-mail: info@make-break.com or
    • application form which can be found on the website.
  2. For the preparing offer Performer needs the following details:
    • a) what information Customer need (prepare travel plans, searching air tickets, prepare travel plans and searching air tickets, searching accommodations etc.),
    • b) travel destination,
    • c) date of arrival and length of stay and the information if the dates are flexible,
    • d) how Customer wants to spend his holiday, eg. on the beach, visiting or active etc.,
    • e) number of participants and information about number of adults and number of children,
    • f) standard of accommodations and meal plans.
  3. After completing information Customer will get from Performer the confirmation on designated e-mail with agreement, which Customer must sign, scan and send back by e-mail to our address: info@make-break.com.
  4. All date which are provide by Customer are secure and secrets of the Performer.
§5.

AGREEMNET

  1. Performer prepares the agreement and defines every elements of the offer.
  2. The agreement is sign by both sides.
  3. The agreement guarantees Customer completion of the service and Performer is assured payment will be resave for the performance of the work.
  4. The agreement must be sign by Customer, scanned and sent back by e-mail to Performer address: info@make-break.com
  5. Performer signs the agreement, which is mentioned in number 4, send the scan of the agreement by e-mail and original by post to the Customer.
§6.

GUARANTEE, REFOUND, RETURNS

  1. Customer can resign from the offer until the moment the offer is resaved.
  2. Customer can send within 4 days of resaving the offer from the Performer any additional suggestion, details or requests etc. to the offer.
  3. Performer is required as soon as possible to inform of any additional information or explanations to the Customer, which are mentioned in point 2 or complete the offer with this information.
  4. All information which are included in the offer especially price of plane tickets, price of accommodation can be change between period of preparing offer and acceptance by the Customer.
  5. Performer will not be held responsible for change in prices which are mentioned in point 4.
§7.

SECURITY OF PRIVATE INFORMATION

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (general regulation on protection data, hereinafter referred to as the RODO), below we present information regarding the processing of your personal data indicated in the contract concluded with MAKE BREAK.

  1. Customer agrees to the use of his personal date for:
    • a) issuance of an invoice for services performed,
    • b) sending the prepared offer
    • c) making tickets or accommodation reservations with cooperating agency or
    • d) if Customer agree sending marketing information.
  2. The personal Customer date will not be sent to third parties.
  3. The Administrator of your personal data indicated in the contract concluded with MAKE BREAK and the contact form is the company MAKE BREAK, with its registered office in Warsaw(entry in the business register kept by the President of the capital city of Warsaw No. 16342), hereinafter referred to as the „Administrator”. The Administrator can be contacted by email at info@make-break.com, by phone at 22 299 54 72 or in writing to the Administrator’s address.
  4. The legal basis for the Administrator processing your data indicated in the contract concluded with MAKE BREAK is the necessity of the above-mentioned data for the performance of the contract concluded with MAKE BREAK within the meaning of art. 6 par. 1 point b RODO.
  5. The legal basis for the Administrator processing your telephone number and e-mail address is your consent within the meaning of art. 6 par. 1 point and RODO. These data are processed in order to present the marketing and commercial offer of MAKE BREAK and to improve communication with you in connection with the implementation of the contract concluded with MAKE BREAK.
  6. In addition, the Administrator may process your data in order to:1) direct marketing of Administrator’s own services – the basis for processing is the necessity of processing to achieve the purpose resulting from the legitimate interest of the administrator within the meaning of art. 6 par. 1 point f RODO, which is the marketing of own services;2) fulfillment of obligations resulting from legal regulations (to the extent that the law imposes on the Administrator the processing of personal data of the client) – the legal basis for data processing is the necessity of processing to fulfill the legal obligation of the Administrator, as defined in art. 6 par. 1 point c RODO.

    3) in order to pursue claims or as a defense against pursued claims related to the agreement concluded with MAKE BREAK – the legal basis for data processing is the necessity of processing to fulfill the legitimate interest of the Administrator, which is to provide the opportunity to investigate and defend against claims, within the meaning of art. 6 par. 1 point f. RODO.

    Information about the requirement to provide personal data:

    Providing your personal data indicated in the contract concluded with MAKE BREAK necessary to conclude an agreement with MAKE BREAK and performing this contract by MAKE BREAK.

    Providing personal data in the area of ​​telephone number and e-mail address is voluntary.

    Data storage period:

    If the legal basis for the processing of your personal data is consent, the data will be processed by the Administrator until your consent / consent is revoked, unless the Data Administrator has the right to process them on a different legal basis. In the event of cancellation of the above consent / consent, personal data processed on the basis of your consent / consent will be permanently deleted. The data controller may, however, keep a limited part of your personal data in order to fulfill the obligations under the law (if it is necessary to process your personal data), as well as to establish, assert or defend the claims of the administrator. If the legal basis for the processing of your personal data is the necessity of the above-mentioned data for the performance of the contract concluded with MAKE BREAK, these data will be processed by the Administrator until the claims from the abovementioned contracts, unless the obligation of further processing of personal data by the Administrator will result from the law.

    Data transmission:

    1) Your personal data may be made available to entities and authorities authorized to process such data on the basis of legal provisions;

    2) Your personal data may be transferred to entities that process personal data at the request of the administrator, i.e. IT service providers, where such entities process data on the basis of a contract with the administrator and only in accordance with the administrator’s instructions;

    3) if you order MAKE BREAK to forward your data to the agency cooperating with the company MAKE BREAK for the purpose of reservation agency in your flight name – your personal data may be transferred to the agency providing flight reservation services and the airline;

    4) Your personal data may be transferred to recipients who have their office or processing personal data in countries outside the European Economic Area (EEA) in the event that your trip will take place in these countries and this is due to the necessity of implementation concluded with MAKE BREAK of the contract.

    The rights of the data subject:

    1) You have the right to access your data and the right to demand their rectification, removal or restriction of their processing.

    2) To the extent that the basis for the processing of your personal data is the premise of the legally justified interest of the Administrator, you have the right to object to the processing of your personal data.

    3) To the extent that the basis for the processing of your personal data is consent, you have the right to withdraw it. Withdrawal of consent does not affect the lawfulness of the processing that was made on the basis of consent before its withdrawal.

    4) To the extent that your data is processed for the purpose of concluding and executing an agreement concluded with MAKE BREAK or processed on the basis of consent and provided that the processing takes place in an automated manner – you have the right to transfer personal data, ie to receive personal data from the Administrator, in a structured, commonly used, machine-readable format. You may send this data to another data administrator;

    In order to exercise the above rights, please contact the Administrator. The Administrator’s contact details are indicated above. You also have the right to lodge a complaint with the supervisory body dealing with the protection of personal data (Office of Personal Data Protection).

    Security measures:

    The personal data administrator provides appropriate measures to protect your data in order to protect and ensure confidentiality, correctness and accessibility of personal data being processed, as well as protection against unauthorized use or unauthorized access to personal data and protection against personal data breach in accordance with applicable law .

§8.

FINAL CONDTIONS

  1. Performer can change the General Terms and Conditions without informing the Customers.
  2. Performer will upload every change of the General Terms and Conditions on the website.
  3. Before signing the agreement, the Customer should read the General Terms and Conditions on the website and this will signify acceptance.
  4. Every visitor accepts the General Terms and Conditions when visiting the website